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Help store subscription requirment!!
Summary: charonsspoils expressed frustration over a notice from a marketplace, indicating their store does not meet subscription requirements after almost 20 years of operation. They are struggling to identify the specific requirement they are allegedly not meeting and cannot get clarification from the AI support. charonsspoils is facing personal challenges, including recent hospitalization and upcoming medical treatments, which complicate the situation. rfmtm suggested checking whether the account information is current and also mentioned that there have been erroneous notices sent out before, recommending a thorough check of account details.
I just got a notice from ebay that store does not meet subscription requirements, after almost 20 years! I do not know which one. I cannot find out what requirment after all these years. I am extremely honest and dedicated to customer service. I am also extremely sick at present, jusy got out of the hospital, am scheduled for surgery in a few years, going to a national pain confered next week. Nothing has changed; I have 100% positive feedfack, no returned ever, no damaged items. I follow all laws. I cannot get get help from the AI regard what specific polici I am not following. Can anyone help me? Thanks! HELP!
eastlaneave
Mentor1 month ago@charonsspoils
Contact Customer Service with this ticket number: ALERT16963
Sellers received email with subject "Notice: eBay Shop Subscription Requirements Not Met" but it doesn't state which requirement they have not met and the link to 'Go to My Account' in email getting error page.
They should be able to provide guidance to you.
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rfmtm
Mentor1 month ago · EditedWithout some details we can't help you.
Do you have a business or an old personal account?
Did you check your account profile to make sure everything is up to date?
Rules have changed over the years so you need to at least check the above. Then we can move on to what else may be the problem.
Note also there have been reports of this type of notice going out erroneously, but still better to check anyway.
rfmtm
Mentor1 month agoDo you have a business account?
Did you check the account profile to make sure all the information is current?
charonsspoils
OP1 month agoUnfortunately this happens at a very bad time. I was just dischaged from hospital, scheduled for surgery October 1st. And to a pain conference next week. I've had Charon's Spoils antiques since the 1990s. The medication I was given at discharge a few days ago is too strong. Its not a good time to hear a business I've run for decades is not meeting standards, qualifications, without telling me what qualifications. My accountant has done the taxes for many years. Same one since 1993. I am very sick right now. I need medical treatment. I am very honest, dedicated and loyal, NEVER any negative feedback or a returned Item.