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Help! Seller asking me to lie
Seller says he cannot ship and is instructing ME to initiate a cancel. I don't want a cancel on my account...he's the one who isn't shipping what I paid for.
I tried to get thru to an ebay agent, but ebay keeps giving me this message...
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Something went wrong. Please try again later. You can also get more info searching online help, or you can contact an agent.
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1 comment
inceptions
Mentor8 months agoHi @star.fighter
Sorry to hear you ran into a seller like this.
Tell the seller that you will NOT initiate a cancellation as you want the item. IF he does not cancel the transaction using the reason that the item is out of stock/damaged, you will report him to eBay.
If he doesn't cancel, here's what to do to get your money back:
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
If he cancels stating the wrong reason for the cancellation, you can report the seller for misrepresenting the reason for the cancellation here:
https://www.ebay.com/help/action?topicid=4022