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Help resolving negative metric after being told it could be done
I was going out of town and forgot to turn on my pause (or whatever it is called) message. I received 2 orders right before my departure. I informed each buyer and both agreed to the delayed shipments.
I called eBay immediately after getting the approvals from the buyers and explained the situation. The agent told me that it was no problem because the buyers approved the delay. She said just to call back as soon as i returned and confirm the items were shipped and the negative metrics would be removed.
I returned at midnight on Monday and the items were mailed immediately the next day.
When i got on a live chat this morning i was told that nothing could be done about the dings to my metrics even though the buyers had approved the delayed shipping. This is contrary to what i was told when I called to advise eBay in advance about the situation.
I can not find the phone number i used to speak to an agent by phone and can find no contact information online. The only information i can find now is the chat option which i already tried and was told i could not be helped.
Does anyone have any suggestions?
Kind regards,
Michelle
