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    Help reporting a purchase I never received
                     

    In October 2023 I bought 3 motu figures on pre-sale. They should have already arrived, but I have not received them and the seller motuc_6059 is NO longer responding.

    How can I get my money back?

    ocotebeach
    ocotebeach
    148View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    twinkling.smile

    twinkling.smile

    ·1 year ago
    328View listings

    @ocotebeach 

     

    Presale listings must guarantee that the item will be shipped within 40 business days of purchase.

     

    https://www.ebay.com/help/policies/listing-policies/presale-policy?id=4252

     

    Maybe your payment issuer can help? Be prepared though that it might be too late.

                                           
                                                                                     
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