Help reaching a human being.

Question

I believe a seller sold me a Shein item for way over cost and I need to call and speak to an actual human but eBay is not making it easy. Any advice helps. I tried the 800 number but it kept telling me to come to the Help site

eburtonlab · Answer

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid