Help please... seller sent wrong item

Question

This is so crazy . . . purchased an item, seller sent the wrong item and contacted me to say so. Indicated he'd send a return label but never did. I opened a dispute but evidently did it wrong as I indicated my item did not arrive. The eBay automated system denied my claim because the tracking data showed a box was delivered. Yeah, but it had the wrong item in it! No human could have looked at the data and denied my claim. I showed communications from the seller, photos of the wrong item, etc. I am at a loss as to how to resolve this.

How can I actually get this to a human to read what I submitted rather than some automated algorithm blindly denying my claim??

ferncliff-39 · Answer

@etsmith176

A human probably didn't look at it - for 'not received' claims they only consider the tracking showing delivery.

Contact eBay CS to open a Return Request, which they should be able to do if the other case is closed.

Then the seller can upload the return label there.

Try the options on this link to reach a live rep for assistance -

https://www.ebay.com/help/eua?id=5275&mkpid