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Help please!
I called on 8/16 regarding a seller who is using an automated system and will not refund me for a hairspray can that doesn't work and is defective. I called customer service on 8/16 and talked to Ren. He told me to call back if seller didn't refund me or send me a new can in the new order I placed with them. They DID NOT refund me or replace the broken can. I tried calling the number today from 8/16 as Ren told me to do and the dumb robot keeps hanging up on me saying to go to ebay.com. You really need a customer service option because this is really frustrating! Please help!
1 comment
kensgiftshop
·2 years agoWhy not try the MBG, there's no reason to call anyone.
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.