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Help! Ordered 4/23/26 shipped with no tracking 6/17/26 never received
Summary: blackcat99*123 reported purchasing an impact driver from a seller in April 2026, which was marked as shipped untracked in June but never arrived. Despite multiple attempts to contact the seller and request help from eBay, they have received no response and were informed that eBay cannot assist due to the elapsed time since purchase. blackcat99*123 discovered similar issues in the seller's reviews and is seeking assistance.
I purchased a DeWalt 3/8" impact driver from a seller listed as fmmsoto on April 23, 2026. It wasn't shipped, kept listing it as waiting for shipment. After multiple emails to the seller, with no response, the status changed on June 17, 2026 to shipped untracked. It still has never arrived and the seller still won't respond. ebay says that the window has closed for them to intervene because they are going from the purchase date, not the shipping. I've been trying to figure this out for a month now and I'm getting nowhere. The seller is listed as being a top seller but going through the reviews I've found this isn't the only time they have done this. Please help.
eastlaneave
Mentor1 month ago@blackcat99*123
For the future, file an Item Not Received case the minute that you can. (see below)
For this case, file a credit card charge back since it's too later for eBay to assist.
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Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.