Help Needed: Seller Unresponsive After Confirming Item Sold Elsewhere

Question

Hello eBay Community,

I'm in need of advice on getting a refund. I bought an item, but it's stuck on "pending seller to ship." After contacting the seller, they admitted the item was sold outside of eBay and forgot to remove the listing.

I've asked the seller for a refund, but now they're not responding to my emails. eBay policy wants me to wait until past the estimated delivery date to act, but that seems unnecessary since the item won't be coming.

I'm also in a different time zone, struggling to reach eBay support.

Any tips on what to do or how to get eBay's attention on this?

Thanks

lady_madonna · Answer

@lisinsaang

You cannot file a Refund Request until the estimated date of delivery has passed by at least 1 day.

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€