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Help needed: Received counterfeit item, out of country, can't use USPS return label or receive calls
I'm in a really frustrating situation and desperately need advice on how to contact an actual eBay agent via text chat.
I recently purchased a pair of AirPods Max, but the seller scammed me and sent a very obvious counterfeit (made of cheap plastic, missing the technical pinholes, etc.). I have photos to prove it.
I opened a return request, but the system automatically generated a USPS return label. The issue is that I am currently out of the country, so it is physically impossible for me to drop the package off at a USPS location. Also, shipping counterfeit goods internationally is problematic.
I am trying to contact eBay support to explain this and ask them to step in under the Money Back Guarantee. However, the automated chat assistant is stuck on a loop and ONLY offers the "Have us call you" option. Because I am currently out of the US, I cannot receive these phone calls.
Does anyone know how I can force the chat bot to give me a "Chat with an agent" option, or how I can reach customer service to provide my photo evidence?
Thanks in advance for any guidance!
