I recently shipped a package via FedEx. The dimensions and weight were fully consistent with the specifications corresponding to the shipping label's price; however, I was surprised to find that a penalty fee of $1.79 had been applied. I contacted you regarding this matter, and you informed me that you would send a follow-up message—yet, I have not received any further communication from you. I would appreciate your cooperation in resolving this issue, particularly since both the measurements and the weight of the package were, in fact, accurate and fully compliant.
