Help me please

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I am writing regarding the case you closed without properly investigating. The seller did not send the package to me. I spoke with customer service in Miami and spoke with a man named Juan Gomez. The seller sent the package to a woman named Evelyn Guillen, who lives at 2745 NW 82nd Ave, Doral, Florida 33198. My address is 8400 NW 25th St, Ste 100, Doral, Florida 33198-1534. My name is Zachee Saintelus. Please speak with him so he can resolve this. I am attaching a screenshot of the email UPS sent me.

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zachesaintelu_0

471 View listings

Posted 8 months ago·Last reply 8 months ago

11 comments

comics-scifi-collectibles

Mentor8 months ago

1935 View listings

@zachesaintelu_0

Somos voluntarios y solo podemos ofrecerle asesoramiento. No podemos reembolsarle su dinero. Debe ponerse en contacto con el servicio de atenciÃ³n al cliente a travÃ©s de las redes sociales, como le indiquÃ© en mi respuesta anterior.

Si el agente de redes sociales no puede ayudarle a recuperar su dinero, deberÃ¡ ponerse en contacto con su banco o compaÃ±Ãa de tarjeta de crÃ©dito para presentar una reclamaciÃ³n por fraude.

We are volunteers and can only offer ADVICE. We can not refund your money. You need to contact customer service on social media as I advised in my previous reply.

If the social media agent can not help get your money back then you will need to contact your bank or credit card to file a fraud charge back.

https://community.ebay.com/t5/Ask-a-Mentor/I-disagree-with-your-result-if-it-was-your-user-who-made-the/td-p/35432981

zachesaintelu_0

OP8 months ago

471 View listings

Good morning, I'm writing again to thank you for your advice. The friend who bought the camera from me went to the bank with all the documents I had provided to eBay customer service, and they refused to refund my money. But thank God, after your advice to go to my bank and file a claim, I told my friend, and he went to the bank. After a few weeks, God helped me recover my money, and my friend returned what I had paid him. Thank you. The seller is a thief; he deceived me, but God has helped me, and with your help...

comics-scifi-collectibles

Mentor8 months ago

1935 View listings

@zachesaintelu_0 wrote:
Good morning, I'm writing again to thank you for your advice. The friend who bought the camera from me went to the bank with all the documents I had provided to eBay customer service, and they refused to refund my money. But thank God, after your advice to go to my bank and file a claim, I told my friend, and he went to the bank. After a few weeks, God helped me recover my money, and my friend returned what I had paid him. Thank you. The seller is a thief; he deceived me, but God has helped me, and with your help...

@zachesaintelu_0 I am very glad that you received the refund. I am happy that we could help you.

In the future I strongly recommend only buying from sellers that ship to your country using the eBay International Shipping Program. The seller ships the item to an eBay Hub here in the US and then eBay forwards the item to you in your country. This shipping method has the best buyer protections.

When you forward an item to another country using a private shipping company like the one you use in Florida it voids the eBay Money Back Guarantee.

zachesaintelu_0

OP8 months ago

471 View listings

But eBay handled it very badly, even though I told them the seller was a scammer, and they gave him the advantage. If it weren't for God and you giving me the idea to go to my bank, I would have lost the money. Thanks again.

comics-scifi-collectibles

Mentor8 months ago

1935 View listings

@zachesaintelu_0 wrote:
But eBay handled it very badly, even though I told them the seller was a scammer, and they gave him the advantage. If it weren't for God and you giving me the idea to go to my bank, I would have lost the money. Thanks again.

I agree that eBay handles the fake tracking scam very badly.

If you use the eBay international shipping program then the seller can not use fake tracking numbers. Also easy to get refunded if an item is not as described.

eastlaneave

Mentor8 months ago

~Community Mentor~4701 View listings

@zachesaintelu_0

I'm sorry that happened. The seller used a fake tracking number.

1) You already did your homework and got proof.

FOR UPS:

You can usually find the weight and other details for UPS here:

https://www.ups.com/track?loc=en_US&requester=ST/

then click " Proof of Delivery"

The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page. Explain you have a fake or false tracking number situation.

Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.

There are additional steps to take if the above isn't effective, just come back and update me.

zachesaintelu_0

OP8 months ago

471 View listings

The seller sent it to a person, which is not me.

The tracking information is for someone else, Evelyn Grullen.

The seller used a tracking number not associated with my delivery location. I'm attaching a photo sent to me via UPS. 5RR559_229_2461037.pdf LUGAR DEJADO DEL PAQUETE_page-0001.jpg

eastlaneave

Mentor8 months ago

~Community Mentor~4701 View listings

@zachesaintelu_0

yes, I understand fully. I am not Customer Service. Here is what to do:

Report the seller using this process:

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

Then, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page. Explain you have a fake or false tracking number situation. Share your documentation with them.

Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.

There are additional steps to take if the above isn't effective, just come back and update me.

ferncliff-39

Mentor8 months ago

533 View listings

@eastlaneave

Reply from OP on their duplicate thread today 1/13:

Thank you so much. I did everything you sent me, but they replied saying it wasn't possible. If there's another way, please let me know.

https://community.ebay.com/t5/Ask-a-Mentor/Help-me-please/m-p/35435833#M1024467

eastlaneave

Mentor8 months ago

~Community Mentor~4701 View listings

@zachesaintelu_0

We want to help you get a refund, please reply here so everyone can read all replies.

1) Did you report the seller this way

Report the seller using this process:

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake Fedex tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number

Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

~~~~~~~~~~~~~~~~~~~

2) Did you contact Customer Service using Social Media as instructed here:

Then, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just sent a private message to the page. Explain you have a fake or false tracking number situation. Share your documentation with them.

I am waiting for your reply.
~~~~~~~~~~~~~~~~~~~

@inceptions @comics-scifi-collectibles tagging you since you helped in one of the multiple threads from this buyer. I am not sure what steps he has taken so hoping to keep it focused in one thread.

comics-scifi-collectibles

Mentor8 months ago

1935 View listings

@eastlaneave The buyer @zachesaintelu_0 Lives in another country and used a freight forwarding company which further complicates the situation.

Here's a link to my previous reply so that we can keep things to together:

https://community.ebay.com/t5/Ask-a-Mentor/I-disagree-with-your-result-if-it-was-your-user-who-made-the/td-p/35432981

The buyer shared a photo of another package to show that their real address didn't match the address that the seller shipped to. The mods have removed the photos to protect the private information.

They may have some protection for the false tracking scam but must follow up with social media.

If that doesn't work then they will need to contact their bank or credit card to file a fraud charge back.