help me I am new seller -

Question

cannot reply to ?'s from buyer prior to sale, return address on pkg slip , no ebay number to call that gets a live agent - what is one to do?

eburtonlab · Answer

@miichigan4665

What happens when you try to reply to the buyer? Check to make sure the buyer still registered; go to the buyer's feedback page and use the "contact" link there to see if you can send a message.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/