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Help! Item Never Shipped, Return Closed Early - How Can I Speak to a Real Person at eBay for Assista
Hi everyone,
I need some help! I recently bought an item on eBay, but the seller never shipped it. I opened a return request, but I mistakenly closed it early (before the issue was resolved). Now, when I try to take any further action, eBay won't give me the option to do anything else, and I'm stuck.
I’ve tried looking for a way to contact customer support, but I’m having trouble finding a direct way to speak to a real person. I need help getting this sorted out, but the automated responses aren’t helpful.
Has anyone been in a similar situation? How can I get in touch with someone at eBay who can help me resolve this?
Thanks in advance for any advice!
3 comments
mam98031
Mentor1 year agoOn each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
wooden_flower
Mentor1 year ago@mad-1209
I don’t know if they can help. You did not want to open a return - that is to send something back. You needed to wait until the item was late and then open a not received claim. Customer service can change a return into a not received, but I don’t think they can do it once it is closed.
To speak to customer service, use the link on the right side of this page “have us call you†- https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you don't see 'have us call you', click chat. Then type contact an agent.
If they can’t help, call your credit card issuer and open a dispute for an item not received.
disneyshopper
Mentor1 year agoYou filed the wrong case. You should have filed an Item Not Received. Filing a Returns Request is the wrong case to file because you have nothing to return. ebay only allows you to open one case per transaction, and if you close it, that's it.
To contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Customer Service is open 5:00am to 9:30pm Pacific time.
If the problem is not specific to your account, you can ask your question here. Lots of experienced buyers and sellers who volunteer their time to answer questions about using ebay.