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Help I need to TALK to an eBay PERSON!!! how do I talk to an eBay person? My issue is too big to tr
Yesterday I tried to get onto eBay to make a change to a listing via my phone I could not make a change. I tried several times it would not work. I also tried to mail out something and the shipping would not work either. So I went over to my computer and tried for my computer. It would not work on there. I had to wait until the afternoon and the shipping finally worked but I still cannot make any changes to my listings and it is not because I have an offer out on them. I’m trying to call someone at eBay,, but I cannot figure out how to get through to an actual person. It just keeps sending me back to chat online.
2 comments
wooden_flower
Mentor2 years agoShipping was completely down for a while yesterday. Customer service was overloaded with calls about shipping, so I assume they are still backed up returning calls today.
What type of change are you trying to make to what type of item?
As @eburtonlab mentioned, you might want to ask your question here, at least while you are waiting for a call from CS.
eburtonlab
Mentor2 years agoYou may be better off asking your question here or on the Selling board to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid