HELP!!!!! I CANNOT GET OUT OF THE LOOP WITH THE AUTOMATED ASSISTANT

Question

I want to talk to a PERSON!!!! I need information on missing tracking info on an international sale. I cannot get to a person. Talking to the stupid computer keeps putting me through a loop because the information I am looking for is not listed under any topic covered. HOW DO I TALK TO A PERSON??

eburtonlab · Answer

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid