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HELP I am trying to start a refund to a buyer for an item I am unable. I am getting no where witeBay
Buyer has paid. Funds have not been released to me yet.
1 comment
comics-scifi-collectibles
Mentor2 years ago@cspi_4903
This is how refunds work>>
Refunds, even for order cancellations, come out of your available funds not pending or held. If you do not have available funds then eBay charges your back up payment method for selling costs.
Have you entered your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list Select Manage under the method you want to use then select Preferred for selling costs. I use a credit card.
Once you issue the refund and the buyers funds are released from being held or finish processing then the buyers payment is released to you.