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Help getting in touch with an actual person to resolve a problem
As the title states I've had an issue with something I ordered. it never showed up so I opened a case. The case asked me if I "still wanted the item, or if I wanted a refund" My response was "If it's coming or can be re-shipped I want the item, if not I want a refund"
I assumed ebay was working the case but I came back to find that it has been closed. No alert of the pending closure or their "decision" which seem to have been to do nothing at all. I can't appeal it because more than 21 days elapsed while I assumed they were working on a refund or to get the seller (which is a n electronics store selling new items) to send another unit. Now there's no way to get to anyone to see that this case was NOT in fact closed due to no response from me. My response (which is the last one) is still there in this history of the case as the final thing that was said. Any idea how I break through the AI/KB wall to actually get someone to look at this?
eastlaneave
Mentor5 months ago@guitarmnxx
If the case was closed due to 21 days passing you can try to appeal here
https://www.ebay.com/help/buying/-/appeal-outcome-case-buyer?id=4039
However, it's most likely you will need to file a chargeback on your payment method, PayPal, or credit card.
** Does the item have tracking?