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Help from a LIVE customer service rep regarding a refund of item purchased 7 months ago
Is there a way to get in touch with a CSR and not a bot regarding a refund for a purchased 7 months ago? Due to the ongoing tariffs (I suspect), the seller has postponed shipment several times with excuses of backlog in production of my guitar from China. I just contacted them and they agreed to a refund but has to do it using eBay's platform. The eBay Contact /Help just sends me in loops and ended up with not seeing any orders when my Purchase History and shipment status is clearly visible. Any leads is greatly appreciated.
1 comment
lady_madonna
Mentor7 months agoNEVER let a seller give you excuses about shipping delays.
Ebay's Money Back Guarantee is valid for 30 DAYS from the estimated date of delivery you were provided by Ebay when you purchased the item. There is no reason to contact Ebay CSR since it has been too long.
Check with your funding source you used to pay for the item to see if you can dispute the charge since you never received what you paid for.