Locked
Discussions in this board are limited to the original poster and Community Mentors
Help!
Summary: jeti2599 accidentally switched two orders, sending a tile picture to the buyer of a rosary. The rosary buyer initially received a refund but did not return the tile picture due to issues with accessing the prepaid return label. jeti2599 faced difficulties with eBay's support system and was concerned the buyer might have sold the item. Suggestions included sending a physical return label or a JPEG via eBay messages. jeti2599 considered asking eBay to reopen the case and sought advice on obtaining the buyer's phone number. The original tile picture buyer is still waiting for the item.
I accidentally mixed up two orders. One was an expensive tile picture and the other was a rosary. The person who ordered the rosary received the tile picture. We initiated a return, however it was returned to an address I haven't been at for six years and they returned it back to the buyer of the rosary. I provided him with paid postage to return it to me, but he said he would not open the link. I provided the picture of the return label, but since he's not been returning any of my emails. Ebay is IMPOSSIBLE!!! I can't get a real agent and the automated option doesn't compute the situation. Meanwhile, the buyer of the picture is patiently waiting for it to be returned to me so I can send it on to him. I'm at a loss.....I would sincerely appreciate any response or idea of what I could do. The rosary buyer did get a refund, btw.
eastlaneave
Mentor3 weeks ago@jeti2599
✓ To get another return label to the Rosary buyer, since they aren't responding to an electronic label:
1) Create a label from a 3rd-party site such as Pirate Ship
2a) Print the label and MAIL it to your Rosary buyer along with a thank you note or nice letter.
Or to send electronically:
2b) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG
4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.)
If your buyer does not have a printer, then you can buy them a QR code through pirate ship and send through eBay messages https://support.pirateship.com/en/articles/13706688-how-can-i-create-paperless-labels-with-qr-codes
~~~~~~~~~~~~~~~~~~~
✓ I know you refunded the Rosary buyer, but have you also sent them the Rosary? I would do that as well.
✓ You may want to phone the Rosary buyer
✓ For future sales:
Make sure all your addresses are up-to-date in your account and on all shipping labels. @disneyshopper gave you the link to change your account-level addresses, and verify when you print a label that the label-level return address is also correct.
jeti2599
OP3 weeks agoI did send a prepaid label, but the last interaction was he doesn't open links and that's the last I heard from him. The picture was pretty valuable and I'm thinking he may have turned around and sold it. I've asked Ebay to open up a claim again and their response was the case is closed when he was refunded for the rosary. I've asked the buyer of the picture to initiate a return, so maybe Ebay will revisit. The buyer of the picture has been patiently waiting and is said he'd wait it out. How do I find the rosary buyer's phone number?
eastlaneave
Mentor3 weeks ago@jeti2599 eBay won't open a closed return.
The buyer's phone number is on the order details page (at lease on the website verision)
I suggest snail mailing a return label to make it easy for the Rosary buyer who has already gone out of their way.
They got their money back but no rosary.
You can't file a claim against the Rosary buyer, they did nothing wrong, and legally aren't even required to return the 'wrong' item.
Appeal to their sense of being a helper, a good neighbor.
Send them a paper label. They may not have a printer.
disneyshopper
MentorSep 18, 2026 at 2:52 PMWhen sellers accidentally switched shipping labels, you need to have each of the buyers go to their Purchase history and click RETURN THIS ITEM because It is Not as Described. When you are notified, you click to agree to the returns. Each buyer is then notified to return the item and a link is sent to them to print out the return shipping label. When tracking shows DELIVERED back to you, you relist each of the items, the buyers repurchase, and you reship the item to the correct buyer.
https://accountsettings.ebay.com/uas/addresses
There are FIVE addresses to edit/change.