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Summary: robwi_3471 is seeking help after purchasing a watch on eBay, which did not match the description. After returning the item to the seller via FedEx as instructed, they were informed by FedEx that the item was returned, but the seller claimed they hadn't received it. Despite having proof of shipment, including a receipt, eBay and the bank both denied the refund request, leaving robwi_3471 without the watch or their money. They are urgently looking for assistance on how to resolve this situation.
Can someone please help me? I bought a watch from a seller on ebay and what i paid for and what i received were not the same. I requested a return from ebay and they sent me a QR code for USPS. The seller messaged me to return the watch via FedEx and sent me a QR code and I sent it back to the seller. On Thursday 25th of June FedEx messaged me that the item was returned to seller. I messaged seller and they said they had not received it yet. They also said they were sending out another watch. I just want a refund but when I try to escalate to ebay it still shows I haven't returned the watch which I already did. How do I get a hold of someone to let them know that I returned the watch. I have the shipping receipt and all the proof I need. Please anyone that can help me I will appreciate it. Thank you.
Today I received news from my bank they denied my claim to get my money back and so has ebay. Now I'm out the money and have no watch. I have pictures of the receipt where I sent the item back via FedEx like seller asked now I'm screwed!! Please someone help me?
Robert Wike
wooden_flower
Mentor3 weeks ago@robwi_3471
You need to ask customer service to update the tracking to reflect the label that the seller sent you. In the future, only use the label provided through your return request so that the tracking is accurate.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST