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How can I talk to an agent about an item I preordered that never arrived but doesn't show up on their list of items but is in my purchased items plain as day ?
1 comment
eburtonlab
Mentor4 months ago@jaguartoons
eBay's US presale policy is here:
https://www.ebay.com/help/policies/listing-policies/presale-listings-policy?id=4252
Sellers of presale items are required to provide the exact date the item becomes available in the listing and are also required to ship within 40 business days of the sale. But buyers must know about the policy in order to use the Money Back Guarantee in the time allowed.
On eBay, buyers have up to thirty days from the last estimated delivery date shown at the time of purchase to file a case. After that, eBay can no longer help.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
PayPal and many credit cards provide some protection for up to 180 days from the time of purchase. Check with your card issuer to see if you have any options remaining. Once your credit card protection expires your options are limited.