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HELP
So I bought a gas tank for $450 almost off of here and the seller did not give the right information. The tracking number I was provided went to another persons order and I still have not received my order. eBay is not helping me the seller is not responding. I contacted ups and they explained how my tracking number has a different name and address connected to it. And the picture ups left showing me they delivered the package shows that it wasn’t my package. I ordered a gas tank should have been one big box. The picture they left was of multiple long boxes. I’ve explained all of this and am still being denied a refund.
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comics-scifi-collectibles
Mentor8 months ago@dal-8129 That sounds very frustrating.
1) First, call the postal carrier to see if the tracking number label had your name and address on it.
a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just send a private message to the page. Explain you have a fake or false tracking number situation.
If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.
dal-8129
OP8 months agoTHANK YOU SOOO MUCH I’m fixing to do this. eBay has closed my appeal and literally I’ve had zero help. Will update on what happens. Thanks again.