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HELP
Wow. I’m literally dumbfounded and disgusted by eBay and their sellers. I spent almost $500 on an item that was clearly not what I paid for. Because eBay has replaced all human customer service reps, I’m getting the runaround with AI, and no resolution after months of trying.
Please!!! If someone knows what I can do or recommend something I do, please let me know!!
3 comments
eburtonlab
Mentor10 months ago@veropoi-0
After "months" you have likely waited too long to get help from eBay.
If an item arrives but is not as described, then the buyer can file a "not as described" return within thirty days.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in to force a refund. After twenty-one business days, if the buyer does not ask eBay to step in the case is closed without a refund.
After thirty days, you may still have recourse through your payment method, though you may have to pay for return shipping yourself.
veropoi-0
OP10 months agoi appreciate your reply. Unfortunately, seller is telling me no refunds, and have to make claims with eBay. But of course they don’t want to help resolve this issue. I’ve been asked several times to complete the same recourse all for nothing.
eburtonlab
Mentor10 months agoOnce eBay's thirty day guarantee expires, your next recourse is through your payment method. Contact your card issuer.