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good afternoon, I ask you to help me with my purchase. I trusted your site and bought it for my son. Sony PlayStation 4 (PS4). Order: 13-11576-38735. The goods have not reached me, I contacted the seller but the seller does not answer me.. For almost two months I have not been able to receive the goods or how to return the money. the amount is not small. I ask you to help me with a refund. What documents are needed to prove that the goods have not arrived? If the seller sent the item incorrectly, it's not my fault. I ask you to return my money and help me with the goods. EBay I believe in you and hope that you will help me with this problem. Maybe this seller is a scammer who deliberately did not send me the goods and took my money....
The seller sent my order to a different address. I requested proof of delivery from USPS, but nothing written on the proof of delivery belongs to me.
Street Address on proof of delivery:
JULIO'S AUTO REPAIR FRONT DESK
My Street Address:
16 Germay Drive, Unit E ST268848 Starex
Instead of the name, it says J.J. It should be written Starex, and only dots are left instead of the signature.
I uploaded the relevant screenshots to the product feedback, you can see all the details there.
Please help me, I am devastated and I did not receive my product. Ebay informs me that it has closed the file. I would like to contact a representative if possible.
eburtonlab
Mentor2 years ago@babaeff
If tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.
If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:
https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...
What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.
If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.