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After reviewing your appeal, we decided that we won't be able to change the outcome of the case.
what can I do now? still waiting for my item, but nobody helps me here
3 comments
house*of*paws
Mentor2 years agoHi @mikbejani-0
Could you give us some details so that we understand what happened?
Why did you lose the case in the first place?
mikbejani-0
OP2 years agoeBay says it's delivered, seller also said it delivered, but I didn't received this item, eBay said it's final, now I can't open new case and can't refund my money
house*of*paws
Mentor2 years ago@mikbejani-0
Phone the shipping company and give them your name, address, and tracking number. Ask them if your information was on the package with that tracking number.
If it wasn’t … then ask for that to be put in writing and attached to an email. [USPS will require that you pick it up in person.]
Once you have the proof … you can phone your credit card company and speak to the Fraud Department to get refunded.
[If the shipping company says your name and address was on the package … then it was either delivered to the wrong address OR stolen after delivery. You can’t get a refund in those cases.]