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HELP
HI all, We have been selling on ebay since 1998. We have sold over 88K items on ebay with a 98.6 percent positive rating. Mom passed away in Dec of 2021 Dad had a heart attack and had 5 stints put in Febuary..we were paying someone else to work here at the store and help with ebay. Well it didn't work out. And caused us to go below standard. Then this customer bought 750.00 worth of tires. The shipping company took their time about delivering. He opened a case against us. The very next day this guy gets his tires. He was not computer savvy and so he says he called ebay and told him he received his tires. I didnt send proof of delivery because I had in messages saying he received his tires. I thought it was done. This is my fault. Anyway ebay jerks the money back out of my account and gives it back to my customer. The customer says he called ebay and tried to get them to give it back to me and close the case but they said he would have to pay me direct. And he did. ( THANK GOD) This was on December 31. This throws me below standard. I am 2.3 defect rate....due to my help and my error on not providing proof of delivery in time. Ebay now will not let me post new items, nor can I revise a existing item, nor can I end a item. I have tried everything to get them to help me. ANY SUGGESTIONS? I am so disappointed as ebay has been a good thing for me for years. I just can not believe they are treating me this way. Any help/suggestions would be greatly appreciated.
mega-ma-roo
·3 years agoI am sorry for your misfortune, but I am afraid I do not have much hope to offer you. You can contact the eBay for Business team on Facebook to see if they have any advice. I believe you will just need to wait for the defects to age off and get your seller metrics back up . Good luck.
You can reach them on Facebook at: https://www.facebook.com/eBayForBusiness/
You can also reach them on Twitter: https://twitter.com/askebay?lang=en