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Hello, I need assistance with a case.
I purchased this item:
Item number: 267323055646 – PIONEER CT-F615 2-HEAD STEREO CASSETTE DECK (SERVICED/NEW BELTS) TESTED/WORKING
I opened a return request because the item was not as described. The seller initially offered a refund, but never completed it. Later, eBay removed the listing after my report (Reference ID: 2-197505069712).
The issue is that the original return case now shows as closed, but I never received my refund. I am concerned because I don’t see the case in the Resolution Hub anymore.
Could you please:
Reopen or escalate my case under the eBay Money Back Guarantee,
Or create a new case linked to Reference ID 2-197505069712,
so I can get my full refund?
Thank you for your help.
Kind regards,
disneyshopper
Mentor1 year agoTo contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Customer Service is open 5:00am to 9:30pm Pacific time.
If the problem is not specific to your account, you can ask your question here. Lots of experienced buyers and sellers who volunteer their time to answer questions about using ebay.
hook-in-mouth-dd
OP1 year agoThank you Disneyshopper