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hello I have been trying to get help from Ebay - no luck AT ALL
I need to return item purchased - seller sent wrong size - not sure why since the request was clear for Full/Queen comforter - I got KING! Â Trying to understand why and how I got 2 different acts. they list a phone number that I dont know. I'm aso unable to reach parties to request refund because of those acts that show no purchase history. How can I get help on this? probably the last time I use eBay. This is very frustrating and complicated. I can get anywhere because I get error when trying to reach EBAY and seller to initiate a refund. Any suggestions please??
Thx
my email jamie2018muir@gmail.com
6 comments
eburtonlab
Mentor2 years agoMake sure you are signed in to the same eBay account you used to make the original purchase.
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If the seller sends you something other than what was described, file a "not as described" case with eBay and prepare to return what you received. The seller will be required to refund you directly or else provide a prepaid return label or pay for tracked shipping and refund you upon return. If the seller does not cooperate, after three business days, ask eBay to step in and refund you.
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https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
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If you have questions or get stuck, post a follow-up here.
connorl10
OP2 years agothank you! the issue I have is that as I try to sign in, I get error with password. I tried changes accounts and get the same. Then I try to get a code to access the acts but they list digits of a phone number that I have never seen before. I had ebay account years ago - it seems that it's pulling the old account and mixed up with the one that I opened when I purchased the item on line. Â I was hoping to get a phone number (if that exists) to get some help directly from EBay Rep.Â
thanks again.
eburtonlab
Mentor2 years agoIs it possible you made the purchase as a guest? That is, when not signed in to an eBay account? If so, guest purchases are not connected to an eBay account, and you cannot deal with a guest purchase while signed in to a different account. You must sign out of your current eBay account, then use the link in the email that eBay sent regarding the guest purchase.
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Otherwise, make sure you are using the correct username and password. Try signing in by entering the email address you originally used to set up the account as your username, then enter your password for the account.
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If you are using the wrong username, then when you request a password reset, the code will be sent to someone else's phone number -- the number of the person whose account you are mistakenly trying to sign in to.
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If you are absolutely certain you have the correct username, and you do not recognize the phone number associate with that username, the account may have been hacked by someone who changed the contact information and password. If that is what has happened, see here:
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https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196
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eburtonlab
Mentor2 years agoTo contact eBay for non-hijacked account issues, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
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What options you see may depend on your particular issue and how busy that department is at the moment.
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Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
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If nothing else works, try this link:
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https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
connorl10
OP2 years agothank you!
eburtonlab
Mentor2 years agoYou are very welcome. Good luck!