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Headlights
I have bought headlights and pay to have them installed in a few days after they were installed one of the headlights stopped working. I have emailed the company seller many times and they have gave me no answer.
1 comment
selforfun
Mentor1 year agoHI @gold-7972
If the seller isn’t responding after multiple attempts, here’s what you can do:
Go to your eBay Purchase History and open a "Return or Item Not as Described" request.
Select "Item is defective or not working" as the reason.
eBay covers defective items under the Money Back Guarantee — even after installation — but because the headlights were installed and used, you will likely be responsible for paying the return shipping.
eBay policy allows the seller to request the buyer to cover return shipping costs if the item is no longer in new condition after use or installation.
Also, sellers may deduct part of the refund if the item shows clear signs of installation or wear.
Here’s how to start a return:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
Please document everything carefully — photos always help your case.