he says that if I do not return his money, he will not close the complaint request

Question

I did my shipping for the order placed on the 9th, but the customer wants a refund even though the shipping time has not expired yet, he says that if I do not return his money, he will not close the complaint request, what should I do?

gosimus · Answer

@topragamltd < if I do not return his money, he will not close the complaint request > What kind of complaint request? You said "the shipping time has not expired" so was it an Item Not Received dispute? If so, upload the tracking number that shows that the item was delivered.

kensgiftshop · Answer

Looks like you're dropshipping from Amazon which is not allowed. When is the estimated delivery date? If it's past that date, the buyer can file an INR for a refund if they don't have their item.