Having trouble get paid

Question

I sold an item on may 1 my funds are being held. I didn’t do the label but at usps they made one. The item was delivered today and I still haven’t received my funds. What do I do or who do I contact

comics-scifi-collectibles · Answer

@royaljosh23 Go to the sold item and manually add the tracking that shows delivery to the buyer.

https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

As a fellow seller I understand that waiting for your payout is frustrating.

Fund holds are normal for new and returning sellers.

New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New and returning sellers can experience holds for up to 31 days.

You can see the Transaction Holds policy on this page>

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=

jacbarcollectibles · Answer

If you did not enter the tracking number into the purchase details then eBay does not know the item was delivered. You paid more for the label at the retail counter than you would have through eBay. You will need to go to your sold list and enter the tracking number. Then contact customer service and ask them to manually check the tracking number to prove delivery.

You can contact customer service using this link and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time. Unfortunately you will still need to answer the AI bot questions in order to get help. eBay removed our way to get around the questions so you may need to ask for “Agent” several times before the system gets the message and lets you ask for the call back. Please be aware that there are several things that can prevent you from receiving the return call. Some phone service providers have spam filters that will block eBay calls. Also, this can happen if you are using a VOIP phone number from your Internet provider.