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having problem getting in touch with ebay
i need to talk to the seller about problem with the product i just recieved.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
i need to talk to the seller about problem with the product i just recieved.
eburtonlab
Mentor1 year ago@dalthompso1
You should be able to contact most sellers through the "contact" link in a listing or on the seller's profile page.
Click on the "Send message" text to enter your message.
https://community.ebay.com/t5/Ask-a-Mentor/unable-to-contact-seller/m-p/34794053/highlight/true#M790532
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/