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Having got my items need eBay step in
Need help on two order one know tracking number the other one have not got it need a refund back
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Need help on two order one know tracking number the other one have not got it need a refund back
mr_lincoln
Mentor1 year agoHi @be_5024
If the transactions are separate purchases from separate Sellers then you have to handle them separately. For the one you ahve not received just wait one day past the original estimated delivery date and file a claim via the item in your Purchase history that you have not received it. Follow the steps int he claim and it will lead to an eventual refund.
If both items were from the same Buyer on the same order then file a return using the reason "does not match pictures or description". You will get a pre paid return shipping label regardless of the /seller's return policy. Follow the steps in the claim, the Seller will have 2 days to refund you when they get the one item back. If they don't then go back to the claim and ask eBay to step in.
lady_madonna
Mentor1 year ago@be_5024
What is the estimated delivery according to the Order Details in your Purchase History? Has that date passed already?
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 business days, you can ask Ebay to step in to help you.