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Have not received coat I ordered in November. I have been talking to the seller for one month.
I need help from one of you. When my coat was very late in arriving, I contacted the seller. We talked back and forth for a month. She told me that she could not find the coat…. That she had a huge inventory. She offered me a black coat instead.
I contacted her again to see if she had found the burgundy pea coat yet. She said, no, and that she was going to clear out her store???… not clear on this.
The seller said she could not refund me. She told me I had to get a refund from eBay.
I have tried to communicate with eBay; however, they continuously tell me to contact the Seller.
I have written to EBay and told them over and over that I have repeatedly, communicated with the seller. Without success. Thanks for your help. Cheers.
wooden_flower
Mentor2 years agoYou might have waited too long for eBay to help - what was the estimated delivery date?
No more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.
If it is too late to open a. Claim through eBay, call your credit card issuer and ask them to open a dispute for an item not received.
elderbt
OP2 years agoThank you very much! I’ll take the steps you advised.
HAPPY HOLIDAYS and HAPPY NEW YEAR!
wooden_flower
Mentor2 years agoYou are very welcome ðŸ˜
Happy Holidays!
elderbt
OP2 years agoHello,
Thank you for your advice. I continued to work with EBay, as you suggested. Today, closed my case, and I have a full refund! Have Happy Holidays! 😊
wooden_flower
Mentor2 years agoI am very glad they took care of it for you!