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Have eBay call me?
How to I get a rep to call me. I've been "waiting 48 hours" for a decision on a case for the last month.
thatgalenguy
Posted Aug 12, 2026 at 2:40 AM · Edited Aug 12, 2026 at 2:40 AM·Last reply Aug 12, 2026 at 3:11 AM
1 comment
lady_madonna
MentorAug 12, 2026 at 3:11 AMHere's how to contact a general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F