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has anyone been able to talk with an Ebay representative over the past month?
Ebay reformatted their search filters for their mobile app and now I can't search for sold items to compare prices to know what to list my item for that has sold recently. You can still access this feature via computer, but not smart phone. It used to be an option under "see more" at the bottom of the filter items selection, but now it just says, "customize" and that is not one of the options. I have tried to call Ebay to see if a rep can show me how to access it, but now all I get is " sorry you have reached us outside of normal business hours" and get directed to online articles that do not address my question. I have called at different times to make sure they are open and I still get the same message. This has been going on for over a week. Does anyone know where to access "sold" items on the mobil app, or know how I can actually talk with an actual agent?
eastlaneave
Mentor9 months ago@member432
I am working with another person who reports a similar issue.
Are you doing an image search or a text search?
Do you have Apple or Android?
Is it an older phone?
Is your eBay App updated, and your phone updated?
member432
OP9 months agoHi, eburtonlab's tip worked like a charm. I guess I was running an older version when the update came thru. If you are trying to help some other folks with similar problems then I would definitely start there, it resolved my issue. Thanks! Oh, and I am on an apple I Phone SE 8 version.
eburtonlab
Mentor9 months ago@member432
What operating system version number and app version number are you using?
App issues can be reported to eBay by shaking your device while the app is active if that feature is enabled and the app is still running.
If you have not already tried, it might be worth uninstalling the eBay app, restarting your device, then installing the latest version of the eBay app. The restart in between should ensure a clean install, which may help if the problem is related to a past installation.
If that does not help or if your operating system does not support the latest version of the eBay app, uninstall the app and use a browser to reach ebay.com instead.
member432
OP9 months agoWow! Thank you so much for the advice. I will give it a try here in a minute and keep you posted. Thanks again.
member432
OP9 months agoHi again,
That did the trick! Once I updated the app it works like a charm and looks better. Thanks again for all the help. It is a little disconcerting that Ebay is no longer running their call service though. Have a Happy New Year.
eburtonlab
Mentor9 months agoYou are most welcome -- glad to hear that helped!
If you need to contact eBay, you should be able to request a call back in North America through the chat assistant on the Help & Contact page.
eastlaneave
Mentor9 months ago@member432
You'll find the Sold filter on the left-hand side of the website view, or under "filters" for the mobile view.
I am still able to find SOLD under Filters, I use it daily.
Sometimes you have to scroll though lots of other choices. It tends to be at the bottom of all the filters.
Select Sold
Then Click "Show XX results"