Happy Sunday. Customer who received wrong item, won't return it.

Question

I sent 2 items to the wrong people. Yeah, duh! The one person returned the item she got by mistake. i have sent the other person about 6 messages about returning the item as i will send his item asap. He is not acknowledging my emails. What can i do????

Thanks

rfmtm · Answer

Likely he got the more expensive item. Sorry, but he is not obligated to return it, but most will if you offer a prepaid return label. Otherwise, you need to refund the other buyer that did return his unless you have another correct one to send him.