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Handling Requests to Ship Purchases to Different Addresses
Have you ever faced a situation where a buyer requested to send a purchased item to an address different from the one on file? What steps did you take to ensure the transaction remained secure? Share your experiences and any best practices you've developed for verifying such requests while maintaining customer satisfaction.
1 comment
wooden_flower
Mentor2 weeks ago@kalimarie1
Gently explain to the buyer that you are not able to change the address. You can cancel the transaction so they can buy the item again with the correct address.
If they agree, cancel through your list of sold orders, selecting problem with buyer’s address as the reason. Then relist the item, and send the buyer a link to the new listing.