Locked
Discussions in this board are limited to the original poster and Community Mentors
Handling Lost Packages: What Can You Do?
We've all experienced the frustration of shipping something important only for the post office to lose it. If you have proof of shipment and the package is lost, what steps have you taken, or would you suggest others take, in such situations? How do you navigate the process of tracking, customer service, and potential reimbursement? Share your insights, stories, and any tips that could help someone facing this issue for the first time.
I shipped an item, have the receipt from dropping it off. It was dropped off at a Quik Pack & Ship Store. The tracking number shows it never left Quik Pack and Ship. I went to the location and they showed where the items was on a list of the form that was scanned when the post man picked up, however it scans the paper each item. They told me to go to the post office. I did and they said to come back in a week. I did, and they said to file a claim. When I purchased the label through EBAY, I also added insurance. They were shipped ground advantage. I have a copy of the label, a copy of the receipt when I dropped it off for shipping and the receipt the post office ran when I went in to inquire about it which showed it never left Quik Pack & Ship. I filed a claim with the post office and they denied it. Stating there wasn't a bar code to scan. So I resent all the documents again including a picture of the shipping label.. And it was denied again. I paid for the insurance and now the Post office won't reimburse me. What do I need to do? If I refund, I am out of the product and money. But I don't think it's fair the buyer has not gotten their product. I will also end of going in the negative if I refund. Loosing the money for the shipping and the product. PLEASE HELP!
Thanks!
Nancy
