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Handling Delayed Deliveries with Absent Customers
So a customer bought an item but they'll be leaving the states today and won't be back for a long while, not only that but the delivery is taking longer than usually so they wont get their item. What should I do? What happens to the item I sold, does it return to me? (The item is still in transit)
2 comments
disneyshopper
Mentor1 month agoIf the buyer is just going on a short trip, the package will be delivered and the people in the residence can just set it aside until the buyer returns. If the buyer lives alone, s/he should file a vacation hold and the post office can keep it until the buyer returns.
stropher
OP1 month agoThe buyer said that they wont be back for years and not only that the package is still stuck in transit for the past 4 days.