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handling a repeat non paying member
I have a member who won an auction and did not pay. I had to relist the item. Soon after I noticed the same member won 2 more auctions. I looked at their feedback and found that they had complaints about this before. I blocked them but they are still able to bid on auctions. I'm tired of wasting my time with this. Why are they even allowed on eBay?
Thank you
3 comments
ricksgemma
OP2 years agoThanks. That was helpful. I understand people are presumed innocent but in this case they had been flagged on this before. They were a non-payer and I had blocked them. The block should take place whether they are currently bidding on another item or not. Now I have 3 items I'll have to resubmit. Which will waste time and money. 2nd chance offers rarely work.
woodland_gnome
·2 years agoBlocking a buyer does not cancel any bid already submitted, just as cancelling a bid does not block the buyer. If s/he still had bids pending you needed to cancel them on each active auction.
woodland_gnome
·2 years agoCheck the spelling of his/her ID on your Block Bidder/Buyer List vs the ID of the bidder on the bids that came after you added him/her. Set your Buyer Requirements to block anyone with 2 or more transactions cancelled for not paying in the past 12 months. And of course cancel for non-payment after 4 full calendar days (and don't leave a positive feedback with a negative comment).
They are "allowed" because people are presumed innocent. If sellers cancel for other reasons or don't cancel eBay doesn't know there is a problem in a way they can act on it (counting the cancellation towards the block, reducing their buying limits). Kicking people off is a last resort.