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Had to issue refund due to USPS
Summary: dave-klotz expressed frustration over having to issue a refund for a trading card that was lost during shipping. The tracking showed it stalled at a local USPS distribution center, and they were confused about how to claim insurance through eBay, which was supposed to cover up to $20. They also found eBay's help pages confusing. lisa5768 responded by providing a link to eBay's claim page for standard envelopes, directing them to where they could file a claim.
I sold a trading card and was forced to issue a refund because it was not delivered. The tracking information shows it entering the local USPS distribution center but the tracking just stopped there. I understand the customer needs to be reimbursed but I thought that Ebay either provided or facilitated up to $20 of insurance on mailed items. I don't understand what the point of this insurance is if it is not able to be collectged. And Ebay provides links for contacts for every situation but it goes to a page that is one big fing riddle to findout how to get information instead of taking me to where I need to go. I am sure this happens a lot so I don't understand why it is so difficult to be able to find out how this is supposed to work. Anyway, if anyone can help, thanks.
lisa5768
Mentor2 weeks ago@dave-klotz
Here is the page with the info and link to open a claim for ESE envelopes. Scroll down to the file a claim section.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308&st=3&pos=3&query=eBay%20standard%20envelope&intent=ese&lucenceai=lucenceai&docId=HELP1689#section7
dave-klotz
OP2 weeks agoThank you