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Hacked account and going in circles with support
My partner's eBay account was hacked on 12/31. Everyday since he has submitted a help request through the eBay chatbox. We give them his phone number call, they call back in 2 minutes and he talks to support. Everyday they tell him they will reset his email and password then send a link to change the password. He never receives any emails. When he goes to reset is password on the eBay website, the hacker's email is still the email that comes up or an Authenticator App that the hacker set up. We are going in circles. It's been 7 days now and we don't know how to resolve this. Does anyone have any insight to share on how we can get back into his account?
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