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Hacked account
What can I do to receive an answer from eBay/
I am reaching out yet again after months of repeated attempts to resolve a serious issue that began when my account was hacked in mid-December 2024. Since then, I have sent numerous messages explaining in detail that an unauthorized individual made purchases using my account and sold items under my name—none of which I had any connection to. A few days ago, per the request of one of your representatives, I provided details regarding some of the items in question. The representative confirmed that the issue had been reviewed and deemed legitimate and assured me that I would receive a refund for the fraudulent purchases made by the hacker. However, I have yet to receive any refund. Instead of taking action against the hacker, you have unjustly blocked my long-standing and flawless account and are now demanding that I pay $577—an amount for which I have received no clear explanation.I expect a full and detailed response regarding this entire matter. I want to understand exactly why I am being asked to pay this amount. Additionally, I demand that my account be reinstated immediately, so I can continue buying and selling on the platform without fear of fraud. I also expect the refund I was promised without further delays.If I do not receive a prompt and appropriate resolution, I will have no choice but to pursue legal action.I request an urgent response.
dryophelia
Mentor1 year ago@drs-47
Not sure who you have contacted about your account, but this is the link to protect your account.
https://www.ebay.com/help/account/protecting-account/securing-account?id=4196