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I purchased an item as a guest, then downloaded the app to track the purchase. One hour later my account has been suspended, what happened?
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Discussions in this board are limited to the original poster and Community Mentors
I purchased an item as a guest, then downloaded the app to track the purchase. One hour later my account has been suspended, what happened?
dsq_764
OP1 year agoThanks for your help i really appreciate your reply. Ebay said I was a threat to the platform, a senior citizen using ebay for the first time ever. They wouldn't tell me why. Oh well, first and last time I guess
Thanks again
comics-scifi-collectibles
Mentor1 year agoThat can happen sometimes if you use the same IP as someone who had a bad account. OR because something didn't match up with the IP address.
So sorry. 😞
Let me know if you do need more help with the guest account.
comics-scifi-collectibles
Mentor1 year ago@dsq_764 I can't say why the account was suspended but I CAN tell you that you can not combine a guest account with a regular account so the purchase WON'T be in the app. Here's how to track a guest account order AND how to contact customer service about the suspended account.
If you made the purchase using a guest account ( not logged in to your eBay account) it will not be in your purchase history.
Log out of your eBay account and request the guest account details from this page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=
Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.
If you need help starting a refund request here's how to contact customer service.
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible.
https://twitter.com/askebay
https://www.facebook.com/eBay/