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How do I contact someone to file a dispute since the seller deleted his account after I paid
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How do I contact someone to file a dispute since the seller deleted his account after I paid
eastlaneave
Mentor5 months ago@jjelly81
I am sorry to hear this. eBay must have removed the seller from the platform. A seller can't delete his account until at least 60 days after a sale. Here's what to do
If your item never arrived, please open a case here:
1) Open an "Item Not Received Case". You can do that right here by clicking on the picture of your item: https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
(You have 30 days from the estimated delivery date to open a case)
2) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
If you need to return an item that did arrive:
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667