Locked
Discussions in this board are limited to the original poster and Community Mentors
Guest user that purchased with Venmo and no tracking
Purchased an item as a guest. Made the payment through Venmo but never received a purchase confirmation and have no tracking. The money has been removed from my banking account and the only confirmation I have is the Venmo notification of how much was removed. I’m not sure if been scammed and I can’t find a phone number to reach a real person about. What should I do? Also I tried reaching out to the seller and he’s not helpful.
3 comments
lady_madonna
Mentor2 weeks ago@fox2_4319
You can file a refund request.
You cannot use your Ebay account to process the refund request for a purchase you made as a guest. Log out of your Ebay account and do the following:
Find your order confirmation email. The subject line starts with "Order Confirmed". (Look in your spam/junk email folder if you do not find it in your inbox)
Select View order details in the body of the email.
Select Contact seller.
Select I haven't received my item yet.
Choose No, I want to contact the seller.
Fill in the details and then hit Submit.
The seller will have 3 business days to respond. If they do not respond, on the 4th business day you can ask Ebay to step in by going to your Refund Request:
To access your request details, you can either:
From your order confirmation email, go to View order details, then select Resolutions
From the email you received when you opened the request, go to See request details
From the request details, simply select Ask eBay to step in and help.
Good luck!
fox2_4319
OP2 weeks agoeastlaneave
Mentor2 weeks ago@fox2_4319
As @lady_madonna advised you need to follow the guest purchase process.
To see the details, start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can view the Order Details or talk to the seller.
You can open an Item Not Received case
1) Select View order details in your order confirmation email.
2) Select Item Not Received
3) Follow the steps