Guest order details unavailable

Question

I made a guest order like 2-3 weeks ago before creating an ebay account. The guest order and ebay account share the same email address, but if I try to get the guest order details and have an email sent to me, nothing gets sent and I've waited days. The guest order is past the arrival time and I now just want to cancel it and get my money back, but can't due to not being able to find my guest order

eburtonlab · Answer

If you did not receive a guest order email you will most likely have to contact eBay.

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid