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Grifting
What do you do when you purchase an item and the seller doesn't adhere to their part of the contract?
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Discussions in this board are limited to the original poster and Community Mentors
What do you do when you purchase an item and the seller doesn't adhere to their part of the contract?
wooden_flower
Mentor2 weeks ago@gdwrench01
Did you not receive your purchase?
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.
Did you receive the wrong item, or is there a problem with what you received?
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts. Describe the issue in the comments.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he cannot send a label, go to your case and click 'ask us to step in'.